Navigating Today's New Business Landscape
Published by Catherine - 7th November 2025
Our director of sales, Chuck Silverman, shares his views on the pay-to-pitch debate, and the importance of strong listening skills in sales, as part of LBB's The New New Business
"These days, with everyone stretched so thin, carving out that time has become a real challenge. And with almost all communication and correspondence now being electronic, there's a real sense that the personal, human touch is slipping away. So much of this business has always been about personality, humour, and individual style, but those things don't always translate well in an email...It makes you wonder, how many opportunities are missed because tone was misunderstood, or because that nuance – that spark – just didn't come across digitally?"Get an online quote